No inbound calls

Opened on Thursday 4th July 2019, last updated

Resolved — The issue is now resolved.

Posted by Emily Gudgeon

Monitoring — We are now receiving inbound calls. However, we're continuing to monitor the situation.

Posted by Emily Gudgeon

Identified — Work completed by our service provider has resulted in the loss of our inbound calls. We're currently working on restoring the issue. If you need to contact one of the team, please contact us via email, Slack or help desk. We're sorry for any inconvenience caused.

Posted by Emily Gudgeon

Investigating — We're currently aware of an issue that's affecting our phone lines and we aren't receiving any inbound calls. We're in contact with our phone provider to resolve the issue. In the meantime please contact the team via Slack or help desk.

Posted by Emily Gudgeon